Two-pot withdrawals back online as GEPF completes system improvements for fairer calculations
The Government Employees Pension Fund (GEPF) has officially resumed the processing of 2-Pot withdrawal applications on its self-service platforms,
Image: File
The Government Employees Pension Fund (GEPF) has officially resumed the processing of 2-Pot withdrawal applications on its self-service platforms, including the GEPF App.
This comes after the Fund temporarily suspended these applications from 7 to 21 October 2025 to update its systems with new actuarial factors aimed at improving the accuracy of benefit calculations.
During this period, members were unable to submit new savings withdrawal requests through the self-service platforms but were assured that all other benefits and services continued as normal.
In a brief statement issued to the media late on Wednesday, the fund announced that 2-Pot withdrawal applications on its self-service platforms have resumed.
"The government Employees Pension Fund wishes to inform its members that the submission of savings withdrawal applications on the GEPR App has resumed. The GEPF sincerely apologises for any inconvenience this may have caused and appreciates members' patience and understanding," the Fund said.
This comes as the fund continues to deal with mounting backlash from some of its members after it implemented updated actuarial interest factors, effective from October 1, 2025, which will reduce pre-retirement exit benefits by an average of 15%.
In a statement issued to the media last week, POPCRU said it was “deeply troubled” by the lack of consultation and transparency.
"We find it deeply troubling that such material changes appear to have been implemented without any consultation, prior notice, or adequate explanation to the affected members," the union said.
"The GEPF has attributed these reductions to actuarial projections, yet POPCRU finds this reasoning problematic. By definition, actuarial projections are forward-looking tools meant to assess and plan for future risks and obligations — not to be applied retrospectively in ways that affect existing member balances. This raises serious questions about the legitimacy, timing, and governance of this decision".
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